Front Desk Agent Jobs in Aman New York, NY

This position is located at our Aman New York Property and has an hourly compensation rate of $31.29.

Responsibilities:

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out
• Reservations
• Guest profile management
• Liaison between departments
• Cashiering
• Assist with package handling
• Responsible for maintaining the highest quality database relating to Guest History.
• Ambassador of Aman New York in providing genuine care to guests and team members. Well rounded hospitality professionals following the Aman New York pillars and values. Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals.
• Guest Relations
• Team Member Relations
• Problem Solving
• Property Management Systems
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment.
• Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Management Team and Rooms Division Manager.
• Perform any other reasonable duties as required by the Front Office management team and Rooms Division Manager.
  
  

Qualifications:

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests, and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Ability to work with grace under pressure and with various stakeholders.
• Ability to always maintain a clean and professional appearance as per company policies.
• Ability to maintain complete knowledge of hotel offerings and comply with all Aman New York’s departmental Policies, Procedures, Standard Operating Manuals, Checklists, and Job Duties as provided by Aman New York.
• Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow Team Members.
• Systems and communications management required. Computer, telephone, multiple handheld devices.