Front Desk Agent Jobs in Paramus, NJ by Top Level Recruiter

Responsibilities:

• Greeting customers and welcoming them to the hotel.
• Managing front desk activity and handling guest check-ins and check-outs.
• Answering calls and queries related to potential booking
• Provide information about our hotel, available rooms, rates, and amenities
• Maintain updated records of bookings and payments.
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and resolving issues that may arise with customers.
• Inform management of any guest- or system-related complaints or problems.
• Upsell additional facilities and services when appropriate
• Have a thorough knowledge of emergency and security procedures.

Experience: Hotel experience: 1 year (Preferred)

Job Overview

We are currently seeking a dedicated Front Desk Agent for our hotel located in Paramus, NJ. This is a unique opportunity for someone seeking to grow their career in the hospitality industry, where you'll be at the heart of our operations, providing excellent customer service to our guests every day.

Job Roles & Responsibilities

• Provide a warm and welcoming atmosphere for our guests upon their arrival.
• Perform check-in and check-out procedures in a timely and efficient manner.
• Handle guest inquiries, complaints, and requests, ensuring complete guest satisfaction.
• Perform data entry tasks, keeping track of all guest information and transactions.
• Assist in the coordination of hotel operations, analyzing operational procedures and providing solutions to improve efficiency.

Salary

The salary for this position is $16.5 per hour. We believe in rewarding our employees for their hard work and dedication to providing the best service possible.

Qualifications

• A minimum of 1-2 years of experience in sales, customer service, or a related field.
• Experience in the hotel/restaurant industry is a plus.
• Must be legally authorized to work in the United States with a valid work visa.

Skills

• Excellent customer service skills and a welcoming personality.
• Proficient in using computer systems for data entry and operations analysis.
• Ability to handle difficult situations with a calm and professional attitude.
• Excellent communication skills, both verbal and written.

Benefits

In addition to a competitive salary, we offer a variety of benefits to our employees, including opportunities for career advancement, on-the-job training, and a positive work environment.