Front Desk Agent Jobs in Paramus, NJ by Top Level Recruiter

Responsibilities:

·        Greeting customers and welcoming them to the hotel.

·         Managing front desk activity and handling guest check-ins and check-outs.

·         Answering calls and queries related to potential booking

·         Provide information about our hotel, available rooms, rates and amenities

·         Maintain updated records of bookings and payments.

·         Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference

·         Handling customer requests and Resolving issues that may arise with customers.

·         Inform management of any guest or systems related complaints or problems.

·         Upsell additional facilities and services, when appropriate

·         Have a thorough knowledge of emergency and security procedures.

Experience

• Hotel experience: 1 year (Preferred)