Front Desk Agent (Full-Time) - Join Our Dynamic Team In Salt Lake City! Jobs in Salt Lake City, UT by Top Level Recruiter

Front Desk Agent (Full-Time) - Join Our Dynamic Team in Salt Lake City!

We are Seeking Front Desk Agent in Salt Lake City, Utah. We are seeking a friendly and detail-oriented Full-Time Front Desk Agent to be the welcoming face of our hotel.

Are you passionate about providing exceptional guest experiences? Does the candidate thrive in a fast-paced environment and possess a knack for customer service?

Briefly describe your hotel's unique features, atmosphere, and what makes it a great place to stay/work. You can mention specific amenities if they are a differentiator. For example, if your hotel features an award-winning restaurant or stunning mountain views like the Hyatt Regency Salt Lake City, mention it here.

Your Role and Responsibilities

As a Front Desk Agent, creating a positive and welcoming experience for guests from the moment they arrive is instrumental.

• Guest Services:
• Greet guests warmly and guide them through the check-in and check-out process.
• Issue room keys, explain hotel amenities, and offer information about local attractions.
• Process guest payments and maintain records accurately.
• Respond promptly and professionally to guest inquiries and concerns.
• Reservations Management:
• Manage online, phone, and walk-in reservations.
• Update reservation systems and calendars, handling modifications and cancellations efficiently.
• Teamwork and Coordination:
• Collaborate with other departments, including housekeeping and maintenance, to ensure guest satisfaction.
• Coordinate special requests and arrangements for guests, including VIP services.
• Administrative Tasks:
• Answer phone calls, emails, and manage incoming/outgoing mail.
• Maintain accurate records of guest information and occupancy.
• Ensure a clean and organized front desk area.

What We're Looking For

• Previous experience in a Front Desk or customer-facing role, preferably within the hospitality industry.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong customer service focus with the ability to remain calm and professional under pressure.
• Ability to multitask and maintain organization in a dynamic environment.
• Proficiency with property management systems (PMS) and reservation software
• Basic computer skills (Microsoft Office, email).
• Flexible schedule availability, including weekends and holidays.
• High school diploma or equivalent.

Why Join Our Team?

• Competitive hourly wages.
• Opportunities for career growth and development within the hospitality industry.
• Hotel discounts for you and your family.
• Positive and supportive work environment.
• Be part of a team dedicated to delivering exceptional service in the heart of Salt Lake City!

Ready to start your journey with us? Apply today!