The Store Manager balances being an advocate for their team members, while owning and driving business KPI's (P&L results, guest sentiment, sales building within the 4 walls, delivery and catering) and supporting the operational practices, core values, and company culture
Responsibilities:
- Store Managers oversee everything that happens within the 4 walls of their store- no matter if it's regarding FOH to BOH or from salary to hourly
- While all Guest Experience Team Members, Key Holders, and Assistant Store Manager all directly report to the Store Manager, all BOH positions indirectly report to the Store Manager as well
- Store Managers ensure that the BOH is operating at an optimal production cadence, quality of products is exceptional and cleanliness standards set by the Company are being upheld and maintained
- This role ensures that their team are all doing their jobs correctly, our guest service is world-class, their store is clean, the products we serve are meeting quality standards and the Company core values are being instilled throughout all positions
- To be a successful Store Manager is to be a leader who accepts accountability (non negotiable) for the duties and responsibilities of their position
- Ability to coordinate multiple tasks such as food, beverage + labor cost while maintaining required standards of operation in daily restaurant activities
- Ability to coach in a positive, fair and discreet manner for team members to grow and improve
- Accepts accountability (no blame) for job performance, strives for constant improvement in areas of opportunity, solution oriented, able to turn "problems" into opportunities for positive results
- Self-starters: takes initiative, thinks of the big picture, relays store needs and communicates with the team
Qualifications:
- 4+ years experience in a management capacity in hospitality and/or food & beverage
- Managed and developed 10+ team members per shift
- Experience in Food Safety + Planning
- Food Safety Certification required or ability to obtain within first 90 days of employment (ServSafe Manager's Certification)
- Comfortable working in a fast-paced environment, directing teams and ability to remain calm under pressure
- P&L, COGS, Understanding Budgets, financial Financial Planning and Strategy, Labor/Scheduling, Training & Team Development
- Proficient computer skills in the Microsoft Office suite
- Personal characteristics - action oriented, self-motivated, positive and humble attitude, service-focused, flexible, fun-loving personality, and ethical with a high degree of integrity
- Belief in and passion for The Salty's core values
- Ability to work weekends and holidays
- You must be balanced in your approach focusing on people, financial, and guest experience - equally
- Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips
- Knowledge of how to set and disarm the alarm
Benefits:
- Schedule flexibility - Store Managers are scheduled to work 45-50 hours per week
- Competitive salary plus quarterly bonus
- 6 weeks Paid parental leave
- Health, dental and vision benefit plan options for full-time team members
- Matching Health Savings Account
- Matching 401(k) and Roth Retirement plans
- Company paid life insurance
- Team member Assistance Programs
- Pet Insurance
- 40% off all merchandise, donut and coffee orders, and catering
- Friends and family discount
- Anniversary Program
- Generous PTO, Sick Time and Well-Being Time off
- Growth and development opportunities in a rapidly growing company
- FOH and BOH labor percentage for specific store
- Controllable FOH and BOH expenses
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