Per Year
Customer Service Representative Job Description
**This is not a remote or work from home position. **
Job Description:
We are currently seeking to fill the position of Customer Service Representative for our high volume commercial insurance brokerage. We are looking for somebody who is self motivated, a hard worker and seeking to advance themselves. We are a niche commercial insurance brokerage located in Fremont, California and we strive to go above and beyond for our clients. Preferred language skills will be Hindi or Punjabi. This will be a demanding position and we are seeking an individual who is very detail oriented, computer savvy, has basic math skills , and is self-motivated to manage responsibilities.
Responsibilities and Duties:
- Utilizing our agency software in order to help best service clients.
- Customer service and retention. Managing customer requests and helping customers problem shoot.
- Operating as the liaison between clients and head brokers.
- Working on renewals and endorsements on behalf of clients. Assisting agents with renewal and new business applications.
- Some basic math will be required as accounting reviews may be needed.
- Obtaining current information from upcoming renewals and preparing files for brokers.
- Completing detailed applications for new business and renewals.
- Perform other office tasks as needed
Qualifications and Skills:
- Self motivated
- Fast learner pertaining to internal software
- Proficient with Microsoft Outlook and Microsoft Excel
- English and Punjabi and/or Hindi language speaking abilities preferred
- Detail oriented
- Basic Math Skills
- Good verbal and written communication
- Preferred ability: Fluent in Hindi and/or Punjabi.
- Bachelor's degree preferred
Pay: $70,000 to $75,000 Annual Salary (Potential for bonuses and salary increase upon completion of 12 months)
Working Hours: Monday- Friday: 9:00 AM -6:00 PM (In office , not a hybrid work at home position)
Please note this role a TEMP TO HIRE with a 90 day temporary probationary period.
- Managing Processes
- Staff Management
- Agency Management
- Claims Handling
- Claims Processing
- Lead Generation
- Record Keeping
- Vendor Relations
- Paid Time Off (PTO)
- Paid Vacation
- Performance bonus
Additional Information
| Job Type: | Non IT Job |
|---|---|
| Work Authorization: | Valid Work Visa |
| Employment: | W2-Permanent, Full Time |
| Functional Area: | Administration |
| No. of Job Openings: | 1 |
| Company Address: | Fremont, CA, USA |
| Job Location: | Fremont, CA |
| Gender: | Male |
| Qualification: | Graduate |
| Industry: | Finance / Insurance |
| Language: | English,Punjabi,Hindi |
