Customer Service Representative Jobs in Wine Chateau Metuchen, NJ

We are looking for a full time customer service Rep for our online wines and liquors store in Metuchen from Mon to Fri only. No remote work.

• Respond promptly to customer inquiries via phone and email
• Provide accurate information about products/services, pricing, and promotions.
• Assist customers with order placements, tracking, and returns.
• Resolve complaints and issues to ensure customer satisfaction.
  
  

Requirements:

• Previous customer service experience, preferably online or in e-commerce.
• Excellent written and verbal communication skills.
• Strong problem-solving abilities.
• Submit your resume to and Please mention your availability for a interview. Only shortlisted candidates will be contacted.

Job Overview

We are seeking a dedicated and reliable Customer Service Representative to join our team at Wine Chateau in Metuchen, NJ. This is a full-time, long-term position that offers a competitive hourly rate of $17 - $19. If you are someone who thrives in a retail environment and enjoys providing top-notch customer service, we would love to hear from you.

Job Roles & Responsibilities

• Providing courteous and efficient service to customers.
• Processing customer transactions and handling complaints in a professional manner.
• Maintaining a comprehensive knowledge of our products to provide accurate information to customers.

Salary

This position offers a competitive hourly rate of $17 - $19. The exact salary will be determined based on experience and qualifications.

Qualifications

• 1-3 years of experience in a retail or customer service role.
• Must have a valid work visa.

Skills

• Patience: Ability to handle customer complaints with patience and professionalism.
• Basic Computer Knowledge: Comfortable using computer systems to process transactions and handle customer inquiries.
• Phone Manners: Excellent phone etiquette and ability to handle customer inquiries over the phone.

About the Company

Wine Chateau is a renowned wine retailer based in Metuchen, NJ. We pride ourselves on offering a diverse selection of wines from around the world and providing exceptional customer service.

Why Join Wine Chateau

At Wine Chateau, we value our employees and offer a supportive and engaging work environment. You will have the opportunity to grow your skills and knowledge in the retail and customer service industry while working with a diverse range of products. If you are passionate about customer service and looking for a long-term career opportunity, join us at Wine Chateau.