Per Hour
Customer Service Representative Job Description
We are looking for a full time customer service Rep for our online wines and liquors store in Metuchen from Mon to Fri only. No remote work.
- Respond promptly to customer inquiries via phone and email
- Provide accurate information about products/services, pricing, and promotions.
- Assist customers with order placements, tracking, and returns.
- Resolve complaints and issues to ensure customer satisfaction.
Requirements:
- Previous customer service experience, preferably online or in e-commerce.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities.
- Submit your resume to and Please mention your availability for a interview. Only shortlisted candidates will be contacted.
Job Overview
We are seeking a dedicated and reliable Customer Service Representative to join our team at Wine Chateau in Metuchen, NJ. This is a full-time, long-term position that offers a competitive hourly rate of $17 - $19. If you are someone who thrives in a retail environment and enjoys providing top-notch customer service, we would love to hear from you.
Job Roles & Responsibilities
- Providing courteous and efficient service to customers.
- Processing customer transactions and handling complaints in a professional manner.
- Maintaining a comprehensive knowledge of our products to provide accurate information to customers.
Salary
This position offers a competitive hourly rate of $17 - $19. The exact salary will be determined based on experience and qualifications.
Qualifications
- 1-3 years of experience in a retail or customer service role.
- Must have a valid work visa.
Skills
- Patience: Ability to handle customer complaints with patience and professionalism.
- Basic Computer Knowledge: Comfortable using computer systems to process transactions and handle customer inquiries.
- Phone Manners: Excellent phone etiquette and ability to handle customer inquiries over the phone.
About the Company
Wine Chateau is a renowned wine retailer based in Metuchen, NJ. We pride ourselves on offering a diverse selection of wines from around the world and providing exceptional customer service.
Why Join Wine Chateau
At Wine Chateau, we value our employees and offer a supportive and engaging work environment. You will have the opportunity to grow your skills and knowledge in the retail and customer service industry while working with a diverse range of products. If you are passionate about customer service and looking for a long-term career opportunity, join us at Wine Chateau.
- Customer Service
- Basic computer knowledge
- Phone Manners
- courteous
- Patience
- Long term
Additional Information
Job Type: | Non IT Job |
---|---|
Work Authorization: | Valid Work Visa |
Employment: | Full Time |
Functional Area: | Retail |
No. of Job Openings: | 1 |
Company Address: | 85 Central Ave, Metuchen, NJ 08850 |
Job Location: | Metuchen, NJ |
Gender: | Any |
Qualification: | High School |
Industry: | Food & Beverages |
Language: | English |