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Front Desk Agent Job Description
We are hiring a Full time Front desk Agent (Hotel experience preferred)
- Provide excellent customer service to the guests.
- Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
- Team Player
- Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
- Record guest comments/ complaints and refer guest to a manager as necessary.
- Contact housekeeping or maintenance staff when guests report problems.
- Verify bank and deposits each shift and follow all cash handling and credit policies.
- Resolve guest issues quickly, efficiently, courteously and professionally.
- Responsible for the order and cleanliness of the front desk and adjacent work areas.
- Complete front desk communication log daily.
- Ensure all Front Office policies and procedures are consistently apply.
- Adheres to specific Brand Standards as required.
- Bilingual (Spanish & English) preferred
- Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
- Sitting: Rarely
- Bending, Stooping, Reaching: Occasionally
- Lifting, Push/Pull: 40 lbs infrequently
- Additional duties may be added at any time at the discretion of management
- Apply in person or Email your resume.
Benefits : Health insurance
Pay Frequency : Bi Weekly
Starting Pay Rate : $13 &+ Base on experience.
- We Are also hiring executive housekeeper, Full time
- Administrative tasks
- Customer Assistance
- Guest Services
- People Management
- Staffing
- Front Desk Agent
- Reception
- Breakfast
- Cleaning
- Sales
- Front Desk
- Inventory Control
Additional Information
Job Type: | Non IT Job |
---|---|
Work Authorization: | Valid Work Visa , US Citizen, Green Card |
Employment: | Full Time, Evening, Weekend, Night Shift |
Functional Area: | Hospitality |
No. of Job Openings: | 2 |
Gender: | Any |
Qualification: | Graduate |
Industry: | Hotel / Motel / Restaurant |
Language: | English,Hindi |