Front Desk Agent Jobs in Alexandria, VA at Hotel NVA

          We are hiring a Full time Front desk Agent (Hotel experience preferred)

• Provide excellent customer service to the guests.
• Greet, register, and assign rooms to guests; including issuing rooms keys, ensuring that all guests sign a guest registration card and provide a credit card or other method of payment.
• Team Player
• Operate telephone to answer, screen and forward calls, take messages and schedule/change reservations.
• Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
• Record guest comments/ complaints and refer guest to a manager as necessary.
• Contact housekeeping or maintenance staff when guests report problems.
• Verify bank and deposits each shift and follow all cash handling and credit policies.
• Resolve guest issues quickly, efficiently, courteously and professionally.
• Responsible for the order and cleanliness of the front desk and adjacent work areas.
• Complete front desk communication log daily.
• Ensure all Front Office policies and procedures are consistently apply.
• Adheres to specific Brand Standards as required.
• Bilingual (Spanish & English) preferred
• Walking and Standing: 100% (Must be able to stand for the entire shift, usually 8 hours)
• Sitting: Rarely
• Bending, Stooping, Reaching: Occasionally
• Lifting, Push/Pull: 40 lbs infrequently
• Additional duties may be added at any time at the discretion of management
• Apply in person or Email your resume.

Benefits : Health insurance

Pay Frequency : Bi Weekly

Starting Pay Rate : $13 &+ Base on experience.

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