The office administrator should assure provision of office functions such as: patient scheduling, reception duties, medical record preparation, clinic statistics and report compilation, data collection and dissemination, regarding but not limited to, patient demographics and third-party payers, and all other necessary clerical and office functions. Obtains and tracks authorizations. Possesses exceptional communication skills and performs multiple tasks while remaining courteous.
Standards of Performance:
- Possesses the skills and competencies necessary to communicate, assess, evaluate, perform treatments, set goals, and educate in accordance with age-specific criteria and issues of adolescence, adult, and geriatric patients within the context of the job responsibilities and functions.
- Performs all duties and demonstrates behaviors and attitudes consistent with the Mission Statement and Core Values of the organization.
- Consistently demonstrates a commitment to customer service excellence in all interactions with patients. family members, visitors and other staff.
- Continually participate in building and maintaining positive working relationships through effective communication, performance improvement and teamwork efforts. Demonstrates the ability to clearly and effectively communicate (to include reading, writing and speaking) to all patients, family members visitors and other staff members with the expectation that each employee, within the context of their specific job duties. Can read interpret, understand and communicate clearly and effectively in order to ensure proper understanding, all written/ verbal communication are followed and information is shaped appropriately.
- Demonstrates, maintains and upholds expectations set forth in the organizational Policy and Procedures Manual.
- Actively participates in the safety programs of the organization by identifying potential risks and promoting patient safety as well as environmental safety.
- Accomplished individual and team goals and objectives established by supervisor based on prior performance evaluation.
Minimum Education & Experience:
- High School Diploma or equivalent; required.
- Physical therapy/medical office setting experience that required multi-tasking; preferred.
- Knowledge of health insurance; mandatory.
- Basic knowledge of computer skills, including but not limited to, all Microsoft programs, and keyboard familiarity. Basic knowledge of office procedures, including but not limited to, faxing copying and scanning documents, filing, verbal and written skills.
- Customer service and interpersonal skills necessary to communicate effectively with staff members, supportive personnel, patients, physicians, and community members; required.
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