FRONTDESK AGENT Jobs in Wyndham Hotels Merrillville, IN

Job Title: Front Desk Staff
Location: Merrillville, Indiana
Job Type: [Full-Time/Part-Time]

We are looking for a friendly, professional, and customer-oriented individual to join our team as a Front Desk Staff member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. Your responsibilities will include managing check-ins and check-outs, addressing guest inquiries, and ensuring smooth day-to-day operations at the front desk.

Key Responsibilities:

• Warmly greet guests upon arrival and departure, ensuring a positive first impression.
• Efficiently handle check-in and check-out processes, ensuring accuracy in guest information and payments.
• Respond promptly and courteously to guest inquiries, requests, and complaints, providing solutions or escalating issues as needed.
• Answer phone calls and emails, manage reservations, and provide information about hotel services, amenities, and local attractions.
• Maintain a clean and organized front desk area to uphold a professional appearance.
• Collaborate with other departments to ensure guest satisfaction and resolve any issues.
• Process payments, deposits, and refunds accurately and efficiently.
• Uphold hotel policies and procedures, ensuring compliance with safety and security standards.

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Benefits:

• Competitive pay.
• Opportunities for career growth and development.
• Employee discounts on hotel stays and services.