Front Desk Agent Jobs in Fairfield Inn & Suites Paramus, NJ

Responsibilities:

- Greet and check-in guests in a friendly and professional manner
- Handle guest inquiries and provide accurate information about hotel services and amenities
- Assist with guest requests, such as room changes or additional amenities
- Process guest payments and maintain accurate records of transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Perform night audit duties, including reconciling daily transactions, preparing reports, and ensuring accuracy of financial records
- Maintain a clean and organized front desk area
- Provide exceptional customer service to ensure guest satisfaction

Experience:

- Previous experience in a front desk at Marriott preffered.Fosse Knowledge is a must.
- Knowledge of hotel operations and procedures
- Familiarity with phone systems and office equipment
- Strong communication skills, both verbal and written
- Excellent customer service skills with a friendly and professional demeanor
- Ability to handle difficult situations with patience and professionalism
- Attention to detail and ability to multitask in a fast-paced environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

If you are looking for an opportunity to join a dynamic team in the hospitality industry, we invite you to apply for the position of Front Desk Clerk/Night Auditor. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to be part of our team!

Qualifications
- Customer service experience in a hospitality setting
- Strong communication skills with a focus on guest satisfaction
- Previous front desk or hotel experience preferred
- Familiarity with multi-line phone systems and guest relations
- Ability to work effectively in a fast-paced environment
- Bilingual or multilingual skills a plus, especially for guest interactions