Mobility Options by Transdev works with partner agencies to find creative solutions in providing transportation options for passengers with disabilities. We empower freedom to move every day, with reliable and innovative solutions that serve the common good.
The Administrative Assistant performs administrative duties and office support activities for the ADA Eligibility team.
- Answer inbound calls and conduct outbound calls in a polite, timely manner.
- Coordinates documents, correspondence and web pages, including letters, reports, emails, presentations, memos, faxes, etc.
- Reviews documents and proofreads work for grammar and spelling, accuracy, consistency of terms, and completeness; ensures document text and graphics adhere to corporate and organization guidelines and standards.
- Acquires, reviews, inputs, and formats accurate data into spreadsheets, databases and other electronic tools.
- Interfaces and communicates with internal and external customers; directs people to the appropriate resource; research solutions and responds to email and phone inquiries with input from direct supervisor.
- Participates in the development and maintenance of improvement processes; actively participates in self and team audits and resulting process improvements.
- Develops a strong network within the department; draws on network to answer questions, solve problems, and successfully execute responsibilities.
- Maintains confidentiality of all information; comply with HIPAA regulations.
- Represents Mobility Options in a professional manner to our service partners, and the community.
- Other duties as required.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma or equivalent, such as GED, required.
- 1 or more years of Customer Service experience preferred.
- Must be able to work shifts, or flexible work schedules as needed.
- Ability to read, comprehend and understand maps.
- Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
- Ability to communicate via telephone with clear speech and a pleasant phone manner.
- Must possess excellent verbal communication skills.
- Ability to work as a member of a team.
- Must be computer literate and proficient in the use of Microsoft Office.
- Must be able to interact and communicate with diverse clients.
- Must be able to demonstrate poise, tactfulness, and diplomacy and have a high level of interpersonal skills in order to handle sensitive and confidential situations.
- Must undergo a pre-employment drug test once offered a position.
- Must be willing to undergo a criminal and employment background check once offered a position.
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