Full-time Store Manager Jobs in Muse Paintbar Garden City, NY

The Store Manager is instrumental in overseeing our studio's daily operations, adeptly handling a broad spectrum of tasks that include key aspects of people management. This role is essential in ensuring a positive customer experience, driving sales, and consistently upholding our high standards of service and operation.

Key Responsibilities:

• Update and maintain monthly schedules created by the Regional Manager to ensure consistent staffing coverage.
• Review and approve time-off requests according to company policies, ensuring adequate daily coverage, with final decisions by the Regional Manager on staffing concerns.
• Compliance and Safety Enforcement: Ensure compliance with alcohol service, general safety, and cash handling procedures where applicable.
• Customer Complaint Resolution: Handle in-studio customer complaints promptly and professionally, escalating complex issues to the Regional Manager as needed.
• Inventory and Order Management: Submit accurate inventory counts and orders for review by Operations, and process weekly deliveries in line with company guidelines.
• Facility and Maintenance Coordination: Report facility and maintenance needs by submitting tickets to appropriate leadership.
• Innovation and Improvement Contributions: Elevate ideas and suggestions for studio improvements to the Regional Manager.

Required Skills/Abilities:

• Vibrant personality with artistic proficiency.
• Strong communication skills, both verbal and written.
• Excellent sales, customer service, supervisory, and leadership skills.
• Thorough understanding of products and services.
• Tech-savvy, proficient in Google Workspace, Slack, etc.
• Reliable transportation, willing to travel up to 20% monthly.
• Full-time availability and flexibility in schedule.

Experience/Education:

• 2+ years of full-time management experience
• Bachelor's degree in Art, Business, Marketing, Finance, or related field; OR experience in management required
• Applicable formal training in the arts
• Prior experience in a customer-focused environment, such as a bar or restaurant setting.
• Prior experience in group art teaching is preferred.
• Alcohol Safety/TIPS certification (Muse will provide this training if needed)
• ServSafe Manager Certification (Muse will provide this training if needed)

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Ability to stand for extended periods
• Ability to lift, bend, reach, climb
• Ability to lift up to 50 pounds at times
• Reliable internet connection
• Quiet, professional, and well-lit remote work environment when needed
• Reliable technology, including cell phones and computer/laptop
• Ability to perform duties with or without reasonable accommodation