Full Time Front Desk Agent Jobs in Hyatt House Jersey City, NJ

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.

Responsibilities:

• Your role is key to the overall experience the guest will have
• As a Front Desk Clerk or Guest Services Clerk you have the responsible to give our guests the best hospitality experience they can have by :
• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance

Qualifications:

• Your keen sense of being proactive, responsive and caring will make all the difference
• Flexible schedule required (Morning, Evening, and Overnight)
• Have full knowledge of hotel safety and emergency procedures

Benefits:

• Benefits (Full Time Associates only)
• We offer competitive wages
• Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities