Sales Associate Jobs in East Coast Metal Distributors Richmond, VA

 We are seeking a motivated and customer-focused individual to join our team as a Counter Sales Representative. This role is responsible for processing sales orders and ensuring an exceptional customer experience. The ideal candidate will be familiar with HVAC products and services, possess strong communication skills, and be capable of handling daily counter operations with accuracy and professionalism.

Key Responsibilities:

• Greet customers and process sales orders accurately.
• Provide information about products and services offered by East Coast Metal Distributors.
• Recommend additional or associated products to enhance customer purchases.
• Assist customers in locating and obtaining items from within the branch.
• Coordinate with warehouse staff to ensure accurate order fulfillment.
• Handle customer technical inquiries with efficiency.
• Invoice and reconcile cash and C.O.D. transactions.
• Maintain organized and appealing product displays in the counter area.
• Keep the sales counter clean and organized.
• Process credit memos and warranty claims with proper approvals.
• Assist with end-of-day reporting and reconciliation tasks.
• Perform other duties as assigned by the Branch Operations Manager.

Requirements:

• High school diploma or equivalent.
• Strong reading, writing, and verbal communication skills.
• Basic math skills and the ability to perform simple calculations.
• Good reasoning and problem-solving ability.
• Strong customer service orientation.
• Willingness to work overtime, weekends, and holidays as needed.
• Familiarity with HVAC products is a plus.
• Ability to operate office equipment and maintain manual dexterity.