Full Time Customer Service Representative Jobs in Vantage Specialty Chemicals Fairfield, NJ

The Customer Service Representative plays a key role in providing a premium "white glove" customer experience through proactive communication, accurate order processing, and consistent follow-up. This position supports both customers and sales teams by managing purchase orders, monitoring deliveries, and ensuring service level expectations are exceeded.

Key Responsibilities:

• Promptly enter and manage purchase orders
• Track order fulfillment, delivery status, and communicate updates to customers
• Collaborate with Customer Care Leads to meet service level agreements
• Support sales representatives and respond to customer inquiries within expected timelines
• Identify and escalate service gaps and improvement opportunities
• Align actions with business strategy and process standards
• Participate in ongoing process improvements

Qualifications:

• Bachelor’s degree required
• Minimum 3 years of experience in customer service or care roles
• Strong verbal and written communication skills
• Skilled in problem-solving, critical thinking, and escalation management
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Comfortable working with international teams and using performance metrics (KPIs)

Pay & Benefits:

• Pay Range: $31 – $34/hour, based on qualifications and location
• Eligible for short-term incentive program