Customer Service Representative Jobs in Links Insurance ServicesInc Dublin, CA

At Links Insurance Services we look for the best and brightest talent to join our team of professionals. We're united by a common purpose of delivering exceptional service to our clients.

Customer Service Representative is responsible for handling multiple types of customer experience inquiries and resolving service concerns/ documenting customer requests.

Responsibilities:

> Resolve issues which do not require an agent's license and refer appropriate areas.

> Completes customer's transactional requests as provided by caller.

> Employs probing questions and actively listens to customer issues, showing interest and compassion and displaying empathy for the caller's situation.

> Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities requiring a transfer to a licensed representative.

> Verify coverage for customers and provide proof of evidence of insurance documents to customers.

> Acknowledge and direct customer requests for additional products or services to appropriate licensed representative.

> Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.

> Handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on customer's part.

> Prior contact center experience is a plus.

> Excellent listening/ communication skills

> Basic PC aptitude including proficiency in keyboard skills.