Front Office Manager Jobs in Atlantic Hotels Group Dallas, TX

Qualifications:

• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
• Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
• Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system

Responsibilities:

• Supervises the Front Desk, Reservations, Bell Desk, and Guest Services to ensure the highest standard of courteous service is met
• Directs and supervises the operational activities of the hotel's front office within the hotel
• Communicate effectively, both verbally and in writing to provide clear direction in assigning, training and instructing front office staff in details of work
• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
• Update the computer system by inputting inventory and non-inventory groups
• Control the Suite book to ensure suites and special blocks are handled correctly
• Communicate with other departments to ensure proper handling of guests and groups
• Maintain contact with property Reservations Service at all times regarding special requests, etc.,
• Perform Front Desk supervisor duties, such as handling of guest complaints
• Handle cash, make change and balance an assigned house bank

DUTIES AND RESPONSIBILITIES:

• Directs and supervises the operational activities of the hotel's front office within the hotel
• Communicate effectively, both verbally and in writing to provide clear direction in assigning, training and instructing front office staff in details of work.
• Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
• Update the computer system by inputting inventory and non-inventory groups
• Control the Suite book to ensure suites and special blocks are handled correctly
• Communicate with other departments to ensure proper handling of guests and groups
• Maintain contact with property Reservations Service at all times regarding special requests, etc.,
• Perform Front Desk supervisor duties, such as handling of guest complaints
• Handle cash, make change and balance an assigned house bank
• Accept and record vouchers, travelers checks, and other forms of payment
• Count cash and other methods of payment at the end of the shift to verity and balancing of either Cashiers , GSA, FDA , and House Bank