Sales Manager Jobs in Petland Miami Miami, FL

JOB TITLE: Sales Manager REPORTS TO: General Manager SUMMARY: The Sales Manager is responsible for developing a positive Petland culture on the sales floor that results in a team of Pet Counselors delivering the Petland Mission. DUTIES AND RESPONSIBILITIES: • Recruit, educate, motivate and develop Pet Counselors using the Petland Mission, 5-Step Sale and 4-Basic Needs sheets to provide great an optimal customer service experience. • Maintains a strong floor presence as a working manager, constantly guiding Pet Counselors toward customer interaction, providing regular feedback on those interactions. • Maintains a high standard of appearance and professionalism for self and staff at all times. • Ensure that employees maintain strong customer counts, high average tickets and dollars per hour through; monitoring, use and review of employee scorecards. • Monitor and affect sales by department and sub-department, as well as the ratios between pets and the corresponding supplies. • Positively impact staff morale and culture for both sales performance and community relationships. • Analyze sales history and financial results with General Manager to determine course for continual improvement. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • Directly supervises 10-15 employees within the 1 department(s). • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. • Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and counseling employees; addressing complaints and resolving problems. QUALIFICATIONS: • High school diploma or general education degree (GED) required. • Associate's Degree (AA) or equivalent from a two-year college or technical school, or six months to one year related experience and/or training, or equivalent combination of education and experience required • Bachelor's Degree (BA) from four-year college or university, or one to two years of related experience and/or training, or equivalent combination of education and experience preferred • Computer skills required: Point of