Customer Service Representative Jobs in Sihl Inc Tampa, FL

Candidates must have their own transportation and have no issues commuting to the East Tampa area (33619), no conflicting schedules with a second job/school.

Requirements:

• At least two years experience as a customer service representative.
• Must have working intermediate knowledge of MS Word and Excel. Experience with using Great Plains, Sales Force software a plus.
• Knowledge of basic measurements and general math skills to assist customers with orders on our paper products.
• Strong verbal communication and problem solving skills required.
• Ability to multitask and take on additional responsibilities as needed.
  
  

Essential Functions:

• Accept (via email, phone, EDI or fax) customer product orders.
• Most orders received via email (Sales Force & Outlook)
• ACD phone system
• Enter customer orders using KeCommerce website or Microsoft Dynamics GP.
• Handle customer inquiries and communications regarding order status. (order questions, ship dates, tracking, product availability)
• Verify accuracy of orders.
• Perform freight calculations for orders using StarShip software.
• Handle customer calls regarding product inquiries, complaints, billing discrepancies or shipping errors.
• Process customer return requests, return authorizations and credit memos.
• Coordinate with field sales representatives regarding customer inquiries, order status, product availability.
• Coordinate with Materials Planning and Production departments to ensure product availability.
• Learn product applications to assist customers with product selection.
• Holiday & vacation pay, comprehensive medical benefits, annual performance/merit review
  
  

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance