Payroll Specialist - Entry Level Jobs in Workplace HCM Inc Marlton, NJ

This person will support multi-product clients with technical assistance, training, and general service inquiries. This position includes the ability to manage calendars relating to payroll processing, training, and proactive client activity management.

Responsibilities:

• Manage a shared client group of 200 to 300 clients
• Monitor the client system and identify issues as they arise
• Manage the daily payroll process to produce timely payroll for clients
• Maintain proper documentations of client communications
• Proactively manage operational controls, such as survey reviews, tax edits, returns, and quarter and year-end activity
• Maintain a long-term relationship with every client assigned to you
• Provide backup for other specialists as needed
• Meet daily metrics regarding client retention, phone measurements, call quality, and management of escalations of client issues
• Other related tasks as assigned
  
  

Qualified candidates:

• Excellent client services and technical support skills
• One-year office experience preferred
• Ability to work with different departments
• Ability to multi-task and work independently
• Exceptional verbal and written communications skills
• Proficient in Windows based software
• Ability to excel in a fast-paced, service oriented position
• Must be able to work overtime as needed