Lead Branch Manager Jobs in Natran Green Pest Control Houston, TX

The Houston Branch Manager leads field operations, drives technician performance, and ensures branch profitability—all while upholding Natran’s values and commitment to environmentally-conscious excellence. This role is pivotal in achieving completion, revenue, and margin targets through effective leadership, operational oversight, and team collaboration.

Key Responsibilities:

Leadership & Team Management:

• Supervise Field Service Managers and Specialty Technicians by providing coaching, performance feedback, and handling hiring, development, and disciplinary actions.
• Oversee performance across the broader technician team by conducting regular field audits and ride-alongs to enforce service quality.
• Model Natran’s core values in day-to-day operations as an active member of the leadership team.
• Hiring, Onboarding & Talent Development
• Lead recruitment and onboarding for the Houston team, including Field Service Managers, Technicians, and Apprentices.
• Drive team development through structured training, coaching, and performance management aligned with company culture and values.

Safety & Compliance:

• Ensure strict adherence to regulatory standards, including licensing requirements and safety protocols in line with the Texas Department of Agriculture (TDA).
• Conduct safety audits, monitor proper PPE use, and manage incident reporting and resolution in coordination with HR and Compliance teams.
• Facilitate timely insurance claim processes and documentation for worker’s compensation, liability, and auto incidents.

Operations & Financial Performance:

• Monitor and manage branch performance metrics—such as gross margin, labor efficiency, reschedules, and material usage.
• Oversee scheduling and job completion workflows to ensure productivity and client satisfaction.
• Handle escalated customer issues, including complaints, cancellations, and refund requests.

Cross-Functional Collaboration:

• Align with Business Development to convert vendor-generated leads into revenue-generating opportunities.
• Partner with Customer Experience and Inside Sales teams to maintain seamless communication between field execution and client expectations.
• Manage administrative or duty-related staffing changes in coordination with HR.
• Support policy and SOP enhancements with executive leadership as needed.