Full Time Customer Service Representative Jobs in Precision Overhead Garage Door Service Pompton Plains, NJ

 Join Precision Overhead Garage Door Service, the #1 garage door company in the U.S., as a Full-Time Customer Service Representative. Based in the Tri-State area, you’ll support customers, coordinate service appointments, and play a vital role in daily operations.

Key Responsibilities:

• Respond to customer inquiries and service requests via phone or online
• Schedule service calls and door estimates
• Dispatch technicians and update internal systems
• Use platforms like Service Titan, Trello, SendHub, Google Mail, and Dialpad (training provided)
• Maintain accurate records of all customer interactions
• Collaborate with internal teams and cross-train as needed
• Participate in training and company events
• Ensure punctual attendance and professional communication

Requirements:

• High school diploma or equivalent required; some college preferred
• 1–3 years of high-volume customer service experience preferred
• Strong computer, phone, and organizational skills
• Bilingual (English/Spanish) is a plus
• Comfortable using Microsoft Office, email platforms, and tablets

Benefits & Perks:

• Medical, dental, vision, life insurance, and 401(k)
• Generous PTO (vacation, sick, personal time)
• Paid training and growth opportunities
• Bonus opportunities, team events, breakfast & snacks