Experienced Customer Service Representative Jobs in Murieta Pet Hospital Burbank, CA

Murieta Pet Hospital is dedicated to providing exceptional veterinary care and support for pets. Our team is passionate about animal health and well-being, ensuring that every pet receives the highest quality of medical attention in a compassionate environment.

Responsibilities:

• Respond to client inquiries via phone and in-person with professionalism and empathy.
• Manage appointment scheduling and follow-up calls to ensure client satisfaction.
• Assist in data entry and maintain accurate records of client interactions.
• Provide information about veterinary services and products offered by the hospital.
• Handle customer complaints effectively, ensuring a positive resolution.
• Collaborate with veterinary staff to facilitate seamless communication between clients and medical teams.

Requirements:

• Proven experience in customer service or client-facing roles, preferably in a veterinary or healthcare setting.
• Strong communication skills, both verbal and written, with excellent phone etiquette.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in data entry and basic computer skills; familiarity with veterinary software is a plus.
• Multilingual abilities are a plus but not required.