Hiring Now – IT Support Roles (L1, L2, Help Desk, Desktop, Service Desk) BR Jobs in New York, NY at Magnus Technologies Solutions Inc

About Us:
At Magnus Technology Solutions Inc., we are expanding our IT support team to help top-tier clients maintain and grow their infrastructure. We are actively hiring professionals who are passionate about troubleshooting, resolving technical issues, and ensuring seamless IT operations.

Open Positions Include:

• IT Support Specialist

• Technical Support Engineer

• Help Desk Technician (L1/L2)

• Desktop Support Engineer

• Service Desk Analyst

• Application Support Analyst

• System & Network Support

Key Responsibilities:

• Provide first-level or second-level support for hardware, software, or network issues

• Troubleshoot and resolve technical problems via phone, remote tools, or in-person

• Handle tickets using systems like ServiceNow, JIRA, or internal tools

• Support Windows, Office 365, Active Directory, VPN, Printers, and other desktop applications

• Maintain excellent communication and follow-up with users and teams

• Ensure timely resolution of incidents and service requests

Must-Have Skills:

• 1–5 years of IT support or technical troubleshooting experience

• Hands-on with Active Directory, Office 365, Windows OS, VPN, or ticketing systems

• Familiar with remote support tools and networking basics

• Strong communication and problem-solving abilities

• Ability to work in 24x7 or rotational shifts (if required)

Nice to Have:

• Experience with ServiceNow or similar ticketing tools

• Certifications: A+, ITIL, MCSA, or equivalent

Why Join Us?

• Competitive salary

• Immediate onboarding options

• Friendly and supportive work culture

• Great learning and growth opportunities

• Work with industry-leading clients

?? Interested? Send your resume to:
?? brian
?? Reach out for immediate consideration!