Amixxxxxx - Project / Program / Product Manager Job Profile in Mount Laurel, NJ

Amit Pandia

Princeton, NJ 08852

amitpandia

https://www.linkedin.com/amit-pandia

Executive Summary:

Accomplished director, account, technology and senior team manager, business solutions provider, project coordinator and application architect with over 20 years of progressive experience in inception, analysis, design, development, management, testing and maintenance of business software solutions for projects up to $50M working with 65 countries with frequent travels where necessary.

Business Alignment - Self-starter with proven ability to identify potential opportunities, build relationships and deliver value through technology. Organized individual with full responsibility for issues such as managing business accounts and technology solutions to maximize effectiveness, revenue generation and base growth. Excellent communication / presentation skills with persistence in drive for improvement and track record of bringing in new ideas. 

Leadership / Strategic Excellence - Result oriented leader and mentor with a broad range of functionally and technically diverse experience contributing to advancing organizational strategy within global business clients and a proven track record of leveraging technology to streamline existing business operations and deliver new business value. Managed cross functional, cross cultural global teams including travel to about 12 countries.

Operational Effectiveness - Demonstrated ability to develop and lead high performance teams, conceptualize, design and manage development of technology-based solutions to add value to business. Highly tactical and objective problem solver, able to rapidly assess key business drivers and identify solutions aligned with business objectives and SLA. 

Process Excellence – Create, establish and contribute to the processes and strategies to enhance ability to deliver projects to agreed terms. Hands on technical skills at gaining a clear understanding of a client’s needs and able to coordinate and lead all team resources. Build strong working relationships with team and stakeholders getting them to improve their process and performance.

Personal Goals - Relentlessly seeking new opportunities to expand technical and management expertise, establish new relationships and deliver innovative solutions to challenging situations.

Key Expertise / Executive Leadership Skills

Project / Resource Planning / Budget Management $25M / Vendor Management / P&L

Outsource, Offshore, Nearshore implementations

Internal and external client relationship management, Growing Accounts, F2F Meetings, Exec presentations

Business Intelligence, Data Warehousing, Data Architect, ETL, EAI, EDI, System Integration, SSIS, SSAS

E-Business, E-Commerce, Internet Strategy, PCI, card payments, e-check processing, SSO, IT/Data Security, E-Learning, LMS, CRM-SFA

Enterprise strategy development and delivery

B2B / B2C account management, Scope Estimation,

expectation management

Strategic planning and Direction, IT Governance, Service Delivery, horizontal account and sales management

Global management, engagement, implementation

Enterprise Strategy, Systems Analysis, Infrastructure, Architecture & Development

Waterfall / agile / scrum / iterative / continuous integration / Process management / SDLC / data/application modeling and design, user training

Establish, manage and mentor teams of more than 50

Infrastructure Management, Virtualization, Cloud

Digital Marketing, Content Management, Responsive Design, A/B Analysis, Campaigns/Forms Management, Mobile web apps

Professional Experience:

Pitney Bowes in Monroe NJ Nov 23- Nov 24

Operations Team lead

Operations lead responsible for a team of about 20 employees responsible for various stages of operations in Pitney Bowes EWR facility.

Process control and implementation using organization wide data warehouse and Tableau based reporting system.

Working closely with Process control, QA and industrial Engineers to escalate issues, implement changes and guide the teams through SOPs.

Identify an improved communication platform using a structured MS Teams environment as platform.

Working with systems like Fast Track, Next Ship, Jira for logging and prioritizing day to day issues as well as project-based task management.

NOTE: Due to Covid, my leave of absence became much longer than expected (Jul 2022 -Dec 2023)

Received my Renewed Green Card in Sep 2023

Citibank Global Services – Treasury & Liquidity Management SystemsFeb 2022 – Jul 2022

Tampa (Remote), FL

Program ManagerFeb 2022 – Jul 2022

Program Manager working closely with Treasury Investment systems. Upgrading SAAS, MicroStrategy, data warehouses providing vital information for the Treasury dept.

Created project roadmaps / project plans and coordinated between multiple technical implementation teams, BAs, operations, business, compliance and regulatory personnel as well as technical architects. 

Worked on projects automating SSMR RWA reports and IRC reports for Citi to complement existing Var based reporting engine.

Assisted in designing platforms for data consolidation and data quality to further enrich the data warehouse for completeness and correctness of information. 

Worked on identifying / creating features like fail safe mechanisms, error and user management, comprehensive auditing in line with compliance requirements, manual adjustments, exception reporting.

Managed coordination with development teams with a mix of architects, programmers and technical leads. Established Agile based development process, created and managed budgets and timelines. 

Responsible for overall roadmap, best practices, project reporting, following governance and change management process using custom platforms and Jira.

Performed continuous data analysis on Oracle data warehouse using PL-SQL to identify data quality issues and coordinate with multiple data services teams to resolve any issues.

Assisted in UAT process by automating a big part of matching report results based on test cases, bringing efficiency to the testing phase

Managed and coordinated delivery teams including platforms - Oracle, Jira, Infrastructure

NOTE:

My Green Card went for renewal during COVID and took about two years and got an extension for 6months

Citibank Global Services – Market Risk, Getzville, NYOct 2017 – Apr 2019

Citi, a leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Program Manager

Program Manager working closely with technology and business, operations and business teams to automate multiple regulatory reports from the central Datawarehouse holding global financial reporting data. The reports were being created manually using Excel and data sharing through files and were mandated by the federal government to be automated. It was also in the company’s interest to automate these reports directly from consolidated Datawarehouse for data quality and data completeness purposes.

Created project roadmaps / project plans and coordinated between multiple technical implementation teams, BAs, operations, business, compliance, and regulatory personnel as well as technical architects. 

Worked on projects automating SSMR RWA reports and IRC reports for Citi to complement existing Var based reporting engine.

Assisted in designing platforms for data consolidation and data quality to further enrich the data warehouse for completeness and correctness of information. 

Worked on identifying / creating features like fail safe mechanisms, error and user management, comprehensive auditing in line with compliance requirements, manual adjustments, exception reporting.

Managed coordination with development teams with a mix of architects, programmers and technical leads. Established Agile based development process, created and managed budgets and timelines. 

Responsible for overall roadmap, best practices, project reporting, following governance and change management process using custom platforms and Jira.

Performed continuous data analysis on Oracle data warehouse using PL-SQL to identify data quality issues and coordinate with multiple data services teams to resolve any issues.

Assisted in UAT process by automating a big part of matching report results based on test cases, bringing efficiency to the testing phase

Managed and coordinated delivery teams including platforms - Oracle, Jira, Infrastructure

DBA Systems Inc.Princeton, NJFeb 2017 – Sep 2017

DBA Systems, Inc. is a dynamic and client-centric software development and consulting company. Our exclusive focus is Life Sciences - including clinical, drug safety and risk management services, solutions and products. We have worked closely with multiple pharmaceutical companies to deliver successful and cost-effective solutions through developing software tools focused on their business and consulting services to achieve their project goals while meeting compliance requirements.

Product Director

Product director with overall responsibility of developing an AWS cloud based commercial tool to help pharmaceutical companies achieve drug safety compliance and regulatory requirements. The tool provides consistency in reporting format requirements of clinical trial data to FDA/EMA at various stages while integrating with home grown as well as third party drug safety systems. 

Created product roadmap and spearheaded technical implementation solution while working closely with business, compliance and regulatory personal as well as technical architects. Engaged leading industry representatives to re-confirm the direction and approach.

Designed product to be able to establish multiple companies with minimal incremental development efforts. Features like fail safe mechanisms, error and user management and comprehensive auditing in line with compliance requirements.

Managed and mentored development teams with a mix of architects, programmers and technical leads. Established Agile based development process, created and managed budgets and timelines. Provide customer value through the right sized enterprise solutions.

Responsible for overall roadmap, best practices, architecture and guidance for customer value. Manage IT governance and change management process.

Working with the technical design and business teams to assess approaches for providing access to the tool and Dashboard components using mobile devices.

Identified requirements for infrastructure and server environment for deploying the product. Improved infrastructure efficiency by establishing the environment using AWS.

Manage digital marketing projects delivery teams including platforms -.NET, MSSSQL, Infrastructure

Krishna Fab and Fashion, Jaipur, RJ India             Nov 2015 – Sep 2016

Invested in establishing a personal venture of a production and export business based out of India to produce and sell traditional hand printed fabrics and apparels. The company is Catering to local market demand in India and targets exporting to international consumers in select countries including US.

Founding Partner and Head of Technology                         Nov 2015 – Sep 2016

As a founding partner formalized the business vision, contributed in planning the project and establishing the new line of business. Managed various teams and initiatives to timely launch the new brand and align the production process with market demand. Led the technology projects to support the business initiative. Performed market analysis to identify the suitable lines of product that are in demand for local market as well as transcend well for exporting to larger international market.

Responsible for overall roadmap and production practices. Established, managed and mentored teams for creating printed fabrics matching the existing market trend and demand.

Developed and implemented processes to align production levels and quality with customer expectations.  

Identified opportunities for automating and streamlining processes with the help of COTS and custom technology solutions. Established and guided technical teams for implementation and ongoing support of technology platforms.

Managed implementation of third-party ERP system (Tally) for small/medium scale business with primary focus on accounting, inventory management, sales and marketing domains.

Defined, documented requirements and managed development of custom software applications using ASP.Net with MS SQL server backend to provide lead management, digital marketing campaign management and intake of custom orders (CRM), PCI compliant online payments.

Designed and managed development of system integration projects to automate data transfer to and from the accounting system and third-party applications.

Identified opportunities in the US market and potential channels of sale including various shows and expos.

Aon, Hatboro, PA

Aon plc is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services.

Director, Global Web SystemsJan 2013 – Aug 2015

Product Manager, Special TechnologiesFeb 2012 – Dec 2012

IT / Portfolio Director for global web platforms, reporting to Global IT CIO, with overall responsibility of home-grown web-based product that enables customers to buy and manage various insurance product increasing sales by offerings online with revenue of $70M.

Responsibility included day to day management of multiple insurance business portfolios by delivering a highly proactive, reactive and responsive account management service and building close and trusted relationships with clients.

Supporting the Operations Director with the daily running of a busy client facing team, Reconciliation and settlement of accounts, identify promotional opportunities & integrate them into annual marketing plans.

Managing various online Digital Marketing campaigns across a wide range of verticals and advertising platforms, devising platforms and assisting with sales pitches to win new business, growing and developing affiliate digital marketing campaigns.

Process management to improve efficiency and reduce risk, providing support for Account Management team.

Helping to monitor competitor activity and report it to the team. Setting daily workload, tracking progress, revising plans to ensure objectives are met

Implemented enterprise level projects globally for managing policies, PCI compliance, SSO and Data Security for all the applications taking payments for broader adoption.

Responsible for overall roadmap, best practices, working with technical teams and delivering global enterprise scale products. Streamlined development process, support process and governance process for structured execution and formal rules of engagements with the customers and other teams.

Contributed to design of web-based marketing channels by enabling marketing teams to own and change content.

Established data warehouse (DW) and business intelligence (BI) and implemented marketing, operations and sales reports.

Managed product development of custom configuration tool to allow various insurance products to customize the framework per their needs while still managing a single code base, both from marketing and operations side, thus reducing cost for introducing new products in the market.

Improved infrastructure efficiency through virtualization, data center outsourcing and migration to cloud based systems.

Managing about 100 mobile enabled marketing websites with implementation teams from various platforms including SharePoint, Java, .NET, AS400, MSSSQL, Oracle, Third Parties, credit / debit card payments. Providing business and customer value daily, as well as generating over $70M in revenue on a yearly basis, while capturing more insurance product accounts on the systems. 

Hess Corporation, Woodbridge, NJ 

Hess Corporation is a leading global independent energy company, engaged in exploration and production of crude oil and natural gas, as well as in refining and in marketing refined petroleum products, natural gas and electricity.

Manager / Team Lead, Retail SystemsJuly 2010 – May 2011

Team Lead, IS Refining and TerminalsJan 2008 – June 2010

Account manager, reporting to the senior director with responsibilities for creating and managing the portfolio of all commercial and custom build applications, managing staff, supporting existing systems and implementing new solutions based on business needs.

Primary mission to develop the IT strategy for the refinery and implement it, managing technology projects, design and development of mission critical systems and leading a team in a dynamic and process-oriented environment. 

Introducing technological solutions for increasing efficiency, smooth running of the refinery and cost cutting during regular operation and refinery turnaround.

Managed implementing the entire IT infrastructure for refinery turnaround with hardware and software components using including virtualization and DR.

Manage application vendors for commercial applications (COTS) and manage the refineries IT budget of about $ 10M.

Identify and implement large scale commercial packages for operational efficiency. Identify opportunities for process improvement and implement technology solutions.

Lead and mentor the retail application development team in supporting existing retail systems running 1400 gas stations and implementing solutions for improving daily operations.

Identify and implement replacement for retail POS system and backend systems for efficiency and cost savings.

Designed business process and technical solution as well as managed development of integration projects for market analysis and auto ordering systems for revenue growth.

Designed and managed upgrading complex hardware and software systems for Retail backend solution with minimum downtime, including DR.

Managed day to day operation and improvements of retail management system with various teams including open source, java, .Net, SQL and oracle as technology stack.

 Education

BE, Bachelor of Engineering (Electronics) – Shivaji University MH IN (1998)

Graduate Certificate (Engineering Management) - Stevens Institute of Technology NJ (2010)

Microsoft Certified Solution Developer (MCSD)- VB 5.0, SQL Server 6.5

Pursuing PMP