Hotel Front Desk Clerk Jobs in Ramada Inn (Rockville Centre) Rockville Centre, NY

Job Description

• Front Desk associate for Hotel in Rockville Centre, NY
• Fluent English, Computer literate and legal must.

Responsibilities: 

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

  Interested candidates kindly share their Resumes to apply

Job Overview

Are you passionate about providing exceptional customer service and have a keen eye for detail? We are looking for a dedicated, full-time Front Desk Clerk at Ramada Inn in Rockville Centre, NY. As the first point of contact for our guests, you will play a crucial role in delivering a memorable guest experience.

Job Roles & Responsibilities

• Manage front office operations, ensuring a high level of guest satisfaction.
• Perform data entry tasks and manage hotel inventory effectively.
• Utilize stenography skills for taking notes and messages.
• Contribute to the operations analysis to improve hotel's overall performance.

Salary

The salary for this position ranges from $15 to $17 per hour, depending on experience and qualifications.

Qualifications

• Valid work visa, US Citizen, Green Card, or EAD / TN.
• Previous experience in a hotel, motel, or restaurant is preferred.

Skills

• Sales: Ability to upsell hotel services and promotions.
• Customer Service: Ability to handle guest inquiries and complaints professionally.
• Data Entry: Accurate and fast data input skills.
• Inventory Control: Ability to manage hotel inventory effectively.
• Stenography: Skilled at taking notes and messages quickly and accurately.

About the Company

Ramada Inn (Rockville Centre) is a renowned hotel known for its superior hospitality and customer service. We pride ourselves on our welcoming atmosphere and our commitment to guest satisfaction.

Why Join Ramada Inn (Rockville Centre)

At Ramada Inn, we believe our employees are our greatest asset. We offer a collaborative and inclusive work environment, competitive salary, and opportunities for growth and advancement. Join us and be part of a team dedicated to providing outstanding hospitality.