Front Desk Clerk Jobs in Hotel Ninety Five JFK Jamaica, NY

Front Desk Job check in and out guests, manage housekeeping, rate management. Will Train! Hours are flexible and full time. Basic computer knowledge to learn hotel PMS. 

The front desk clerk is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. The front desk clerk serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The front desk clerk is the first point of contact and therefore represents the brand as all guests enter the hotel.

Duties and responsibilities:

• Register guests, issue room keys and provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports preparing deposit, and counting/ securing assigned bank.
• Maintain the security of cash, credit card transactions, and guest information.
• Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and the proper delivery of guest services is delivered.
• Comply with federal, state, and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.