Front Desk Agent Jobs in Super8 Corvallis Corvallis, OR

Key Responsibilities

• Guest Registration: Greet guests upon arrival, check them in and out, and issue room keys.
• Reservations Management: Handle reservations through various channels, ensuring accurate data entry and preventing overbooking.
• Customer Service: Address guest inquiries, resolve complaints, and provide assistance with special requests to enhance guest satisfaction.
• Payment Processing: Manage billing and payment transactions, including cash, credit cards, and traveler’s checks.
• Information Provider: Offer information about hotel amenities, local attractions, and services available to guests.
• Collaboration: Work closely with housekeeping and maintenance to ensure rooms are ready and guest needs are met.

Required Skills and Qualifications

• Customer Service Skills: Strong interpersonal skills to interact positively with guests and resolve issues effectively.
• Communication Skills: Ability to communicate clearly and effectively with guests and team members.
• Organizational Skills: Capable of managing multiple tasks efficiently, including handling reservations and guest requests.
• Technical Proficiency: Familiarity with hotel management software and basic computer skills.
• Flexibility: Willingness to work various shifts, including nights, weekends, and holidays.

Work Environment

• The role is typically performed in a hotel setting, requiring a friendly demeanor and a professional appearance. Front desk agents often work in a fast-paced environment and must be able to handle stressful situations calmly.
  This job description can be customized based on specific hotel needs and can serve as a guide for hiring or understanding the role of a hotel front desk agent