AR Caller Job Description Sample

Employed in medical billing domain, AR Callers aka Accounts Receivable Callers are articulate professionals who communicate with insurance companies and other payers with regards to unpaid claims. They are responsible for calling insurance companies and setting in motion follow-up actions on outstanding Accounts Receivables.

What are the primary responsibilities of an AR Caller?

• Call Insurance companies on behalf of physicians and carryout further examination on outstanding Accounts Receivables
• Prioritize unpaid claims for calling according to the length of time it has been outstanding
• Call insurance companies directly and convince them to pay the outstanding claims
• Check the relevance of insurance info offered by the patient
• Evaluate unpaid insurance claims
• Call insurance companies and check on the status of claims
• Transfer the outstanding balance to the patient of he/she doesn’t have adequate insurance coverage
• If the claim has already been paid, ask the insurance company for Explanation of Benefits (EOB)
• Make corrections to the claim based on inputs from the insurance company

How much can an AR Caller earn?

According to Indeed.com, the average Caller salary is approximately $10.95 per hour. The average salary for Accounts Receivable Specialist lies in the range of $15.55 per hour to $15.74 per hour.

What are the education and entry requirements for AR Caller?

Employees prefer having candidates with a graduate degree in any discipline on board for AR Caller positions. But it is not uncommon to see people with High School diploma or educational equivalent employed in this profession. Undergraduates/Graduates with excellent communication skills have a good chance of getting their foot in the door at the entry level. Most of the required skills are gained on the job. Those with good experience in AR Calling, END TO END RCM Process and Insurance calling / Patient Calling can expect lucrative pay.

What are the qualities required to become a successful AR Caller?

• Good organizational skills to implement timely follow-up
• Ability to multi-task
• Willingness to work in night shifts and weekends
• Excellent verbal and written communication skills
• Strong reporting skills
• Ability to follow established work schedule
• Ability to follow instructions precisely
• Ability to work autonomously and as part of a team
• Computer savvy
• A knack for tact and diplomacy

Pros and Cons of being an AR Caller

Pros:

• You don’t need a degree to land an entry-level job
• Higher pay for entry-level positions
• No need to worry about rush-hour traffic
• Allowances and benefits
• Informal dress code
• No discrimination

Cons:

• Outsourcing
• Long and odd work hours
• Repetitive nature of work
• You may have to deal with disgruntled customers
• High level of job stress

Work environment and career outlook

The working conditions provided in this industry is very good. The night shifts involved can cause sleep-deprivation for those who don’t compensate with proper sleep during the day. AR Calling might not be a highly sought after profession; however, it often serves as a stop-gap arrangement for people before they land their dream jobs. The skills acquired in these roles are often transferable to future Senior Level, Team Lead, Quality Analyst and managerial positions.