As the leader of the store team the Store Manager’s role is to inspire, motivate and develop a store team that will exhibit consistent selling behaviors in order to achieve store sales goals. The Store Manager ensures the highest level of customer engagement is met and sales results are achieved. The Store Manager is responsible for recruiting, hiring, and coaching top talent and consistently maintaining optimal staffing levels in the store. The Store Manager will maximize store profitability by controlling expenses, protecting company assets, and by ensuring that store standards and processes for customer care, merchandising and operations are consistent and well executed. The Store Manager ensures that all company policies & procedures, corporate directives and
Responsibilities:
- Contributes to the overall store success by ensuring store sales goals are met while also achieving individual sales goals
- Experience in recruiting top talent to meet the needs of the business and retains talent that will contribute to sales growth
- Promotes a store culture of consistent coaching and delivering feedback to develop and maintain a high performing team, while also achieving individual sales goals
- Responsible for delivering exceptional customer experiences and driving sales by styling and fitting each customer based on their needs. Responsible for setting the example for customer engagement that exceeds industry standards.
- Responsible for building business and client relationships through in store events & repetitive client outreach
- Oversees the annual performance review process, evaluates team, and ensures all team members receive ongoing feedback regarding their performance.
- Partners with Area Manager and People Operations Specialist to assist facilitating, disciplining and terminating employees when necessary while maintaining the Open Door Policy.
- Communicates with the Area Manager regarding all employee relations, employee skill developments and store operational needs.
- Manages store scheduling within established guidelines to ensure proper coverage based on business needs.
- Supports and executes directives from Visual Merchandising, Operations and Marketing to ensure that information is properly communicated to the store team and that all deliverables are completed within specified deadlines.
- Represents the brand and ensures team members are embodying brand in all interactions with customers and peers.
- Ensures Loss Prevention policies and procedures are followed. Assist with financial/sales audits and inventories to protect the store from internal and external shortage.
Qualifications:
- 4+ years of related professional sales experience in specialty or luxury retail and at least 2+ years of management experience.
- Strong leadership ability.
- Excellent time management and organizational skills with ability to multitask and prioritize
- Career-driven, strong work ethic and high performance standards
- High level of initiative/self-starter.
- Effective verbal and written communication skills.
- Strong problem solving and decision making skills.
- Ability to accurately and efficiently operate cash register while following cash handling procedures.
Additional Requirements:
- Repetitive hand motion while operating cash register or computer.
- Regularly interacts with the public in an often crowded and noisy interactive store environment.
- Standing required for entire work shift.
- Operate office equipment (i.e., computers, phone, fax, scanner and copier.)
- Must work weekend and night shifts.
- Climb ladders as needed.
- Bend, lift, open, and move product up to 50 pounds as needed.
- Occasional travel, often with little advance notice may be required. (including air and overnight travel)
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