Retail Sales Officer Jobs in Tanishq Jewelry Santa Clara, CA

About the Role

Tanishq, India's Number 1 Jewelry Brand, is coming the the SF Bay Area. We are business partners with Titan Company and the retail store will be opening soon in Santa Clara. We are a professional team and aspire to be the No.1 fine jewelry store in the region.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Great working environment

Opportunity to sell fine (Precious) Jewelry

We are looking for a Retail Sales Associate to join our team and provide excellent customer service to our customers. The successful candidate will be responsible for greeting customers, helping them find the products they need, answering questions about product features, providing advice on product selection, and processing payments. The ideal candidate should have excellent communication skills, a friendly and professional demeanor, and the ability to work in a fast-paced environment.

Responsibilities:

Sales: Product Sales

• Create strategic business plans for existing, dormant and prospective customers.
• Receive and engage with the customer to understand the customer’s requirement.
• Utilize customer data captured to enhance outreach and further cultivate relationships with the customers.
• Introduce the various product offering to the customers and facilitate customer buying decision and complete transaction.
• Be efficient in follow-up and all after-sales services with customers.
• Sales: Retail Operations: Store Management
• Maintain ‘Service and Standards’ at all times by adhering to all policies and ensuring the highest standard of customer experience.
• Share Customer feedback and sales opportunities with Store Manager.
• Share best practices and knowledge with store and colleagues.
• Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated. Report the sold stock and ensure the stock replenishment.
• Monitor the dead stock and liaison with the store manager to minimize the same.
• Servicing of orders received through website and marketplaces.
• Support and lead by example at in-store events in order to cultivate relationships and drive sales.
  
  

Retail operations:

• Field sales operations management: Customer complaint resolution
• Manage customer queries and complaints as per the Brand guidelines
• Assist customers in selecting items that meet their needs and preferences.
• Answer customer questions about products and services.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Process customer payments accurately and efficiently.
• Maintain a clean and organized work area.