Desktop Support Freelancer Part Time Jobs in Dallas, TX by Top Level Consultancy

ZIP code:75201, Dallas, TX

Job Experience 2 - 3 Years
36
Job RoleIT Helpdesk Support
Salary $7 - $10 Per Hour
Contact Nameradhika Reddy

IndustryComputer / Internet
Job LocationDallas , TX

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IT Helpdesk Support Job Description

The Help Desk Specialist Tier 2 will provide support to end users on a variety of issues
This position will identify, research, and resolve technical problems
Responsible for responding to telephone calls, email and personnel requests for technical support
Identify, research and resolve technical problems
Document, track and monitor problems to ensure timely resolution
Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues
Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems
Correct application issues, solve network and security problems and identify common PC software and hardware problems
Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware
Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals
Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software
Diagnose, resolve, and follow up on issues relating to various user concerns
Provide remote support and resolve issues for users whom may be at remote offices or home office users
Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s) and procedures, or on-line documentation repository
Assist in troubleshooting advanced technical issues within the network and telecommunications environments
Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment
Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations
Identify areas deserving attention in the technical support environment, and consult with management
Ensure tickets are accurately documented and resolved in a timely manner
Work within the team framework created by management and work with team members on assigned projects
Work tasks as assigned which include but not limited to email, chat, ticketing system, and all applicable queues
Handles customer support requests that cannot be solved by Tier 1
Forward support requests not resolved by Tier 2 as required by following established procedures

Skills required for IT Helpdesk Support

Benefits offered

Training

Additional Information

Job Type:	IT Job
Work Authorization:	H4
Employment:	Part-time
Functional Area:	Helpdesk
Company Address:	Dallas, TX, USA
Job Location:	Dallas, TX
Gender:	Female
Qualification:	High School
Industry:	Computer / Internet
Company Type:	Consultancy
Language:	English,Telugu