As a Front Office Assistant, you will serve as the first point of contact for visitors, clients, and employees. Your role is crucial in creating a positive and welcoming experience for all individuals interacting with the organization. You will provide administrative support, manage phone calls, handle inquiries, and perform various clerical tasks to ensure smooth daily operations
Responsibilities:
- Warmly welcome visitors and clients as they arrive at the front desk
- Sign in visitors, issue badges or visitor passes, and notify appropriate personnel of their arrival
- Answer and direct incoming phone calls to the appropriate individuals or departments
- Take messages and relay information accurately
- Assist with administrative tasks, such as data entry, photocopying, faxing, and filing
- Handle incoming and outgoing mail and packages, including sorting and distribution
- Schedule appointments and meetings, ensuring efficient use of meeting rooms and resources
- Send out meeting reminders and assist with meeting preparations as needed
- Provide information to visitors and clients regarding the organization's services, facilities, and policies
- Assist with inquiries and redirect individuals to the appropriate department or personnel
- Keep the front desk and lobby area clean and organized
- Ensure that office supplies are well-stocked and order additional supplies as necessary
- Monitor and control access to the building, following security protocols and procedures
- Assist with the issuance and management of access cards or keys
- Assist with maintaining and updating appointment calendars for key personnel or departments
- Maintain a visitor log, recording visitor details and purposes of visits
- Maintain confidentiality of sensitive information
Qualifications:
- Excellent communication and interpersonal skills
- Professional and friendly demeanor
- Strong organizational and multitasking abilities
- Proficiency in using office software and equipment, including computers, printers, and telephone systems
- Attention to detail and accuracy in data entry and record-keeping
- Ability to handle sensitive information with discretion
Benefits:
- Outline any benefits offered to employees in this role
- Such as healthcare benefits
- Retirement plans
- Professional development opportunities