Experienced Office Manager Jobs in Boardman Auto Sales South Boardman, MI

Key Responsibilities:

• Supervise and mentor a team of technicians and service staff, fostering a collaborative and productive work environment.
• Manage day-to-day operations, including scheduling appointments, overseeing repair workflow, and ensuring timely service completion.
• Communicate effectively with customers regarding diagnostics, service recommendations, progress updates, and post-service follow-ups.
• Implement and maintain quality control standards to ensure superior service and customer satisfaction.
• Manage relationships with parts and supply vendors, ensuring timely procurement and cost-effective purchasing.
• Coordinate marketing or community engagement events related to the service department.
• Perform administrative duties including accurate record-keeping, invoicing, and documentation.
• Ensure full compliance with OSHA regulations, workplace safety standards, and internal company policies.

Qualifications:

• Proven experience in automotive service management or a related supervisory role in the automotive industry.
• Strong organizational and multitasking abilities.
• Skilled in calendar scheduling, office administration, and service software systems.
• Experience in vendor negotiations and relationship management.
• Excellent communication and interpersonal skills with a focus on customer service excellence.
• Familiarity with payroll processes and basic HR functions is a plus.
• A collaborative mindset with a passion for coaching, mentoring, and team development.
• Enthusiasm for the automotive industry and knowledge of current technologies and trends.