FRONT DESK / DISPATCHER Jobs in Pasadena, MD by Top Level Recruiter

Dispatching & Coordination

• Receive and process towing, roadside assistance, and AAA service requests via phone, computer, and digital dispatch systems.

• Assign calls to available drivers based on location, priority, and workload.

• Track driver locations, job status, and estimated arrival times using GPS and dispatch software.

• Communicate clear job details to drivers, including location, vehicle type, and service required.

• Prioritize emergency and safety-related calls according to AAA guidelines.

Customer Service

• Answer incoming calls professionally and courteously.

• Provide accurate information to customers regarding ETA, pricing, and services.

• Handle customer concerns, complaints, and special requests promptly and professionally.

• Maintain a friendly and helpful demeanor as the first point of contact for customers and AAA representatives.

Administrative & Front Desk Duties

• Greet visitors, customers, and drivers at the front desk.

• Answer general inquiries in person and by phone.

• Maintain and organize service call records, invoices, and driver logs.

• Assist with processing payments and issuing receipts.

• Support management with scheduling, filing, and other administrative duties.