The ideal candidate must have a strong understanding of Salesforce platforms, Salesforce CPQ, business processes, and a proven track record of translating business needs into effective technical solutions.
Responsibilities:
Handle SFDC administrative functions including (but not limited to) user account maintenance, reports and dashboards, workflows, process builder, flows and other routine tasks
Work closely with Salesforce Development team and various technical teams to ensure seamless integration between Salesforce and other business-critical systems
Partner primarily with internal key stakeholders to support and design new enhancements and business processes that will improve operational efficiency across the organization
Ongoing review of current processes and identify gaps to improve overall user experience
Empathetic and understanding of the end-user perspective and are user-first in your approach to designing solutions
Proactively support requests submitted to the team’s Incident Management System in JIRA
Work with end users to provide best practices and tips on Salesforce usage including training, documentation, and support as necessary
Assist in managing third-party configurations and installed packages
Qualifications:
Minimum of 2 years of Salesforce Administration experience
Salesforce Administrator Certified (ADMIN-201)
Strong understanding of Salesforce.com CPQ best practices and functionality
Proven ability to work and interact in a fast-paced environment and comfortable with multi-tasking
Strong analytical skills with keen attention to detail
Ability to manage projects and to remain detail-oriented
Proficiency in Excel
Excellent written and verbal communication skills
Experience:
BA/BS degree in a technical or business-oriented field
Experience with JIRA and applying the Agile methodology a plus
