Hydxxxxxx - Results-driven IT Professional With Extensive Experience In Job Profile in Dallas, TX

PROFESSIONAL EXPERIENCE:
Technical Support Specialist
YOUNG & BRIGHT CARING HOMES | Apr 2004 to June 2024 Responsible For:

• Providing technical support, resolving issues quickly, and improving satisfaction by 15%

• Installing and configuring software, improving installation accuracy by 30% and reducing setup

  time by 15%

• Conducting system audits and troubleshooting, maintaining 95%+ performance compliance

• Collaborating with third-party vendors, improving data accuracy by 18% and decision-making

  efficiency by 20%

• Addressing client inquiries, achieving 98% resolution rate on first contact

• Securing systems with data protection policies, reducing vulnerabilities by 40%

• Training junior staff, improving troubleshooting efficiency by 25% and system compliance by 30%

• Implementing disaster recovery planning and backups, ensuring 100% on-time backup completion

• Monitoring system performance and reducing downtime by 20% through regular backups and

  disaster recovery planning

• ACHIEVEMENTS:
  

• • Invariably recognized by both customers and managers for exceptional phone handling skills, delivering outstanding customer service and fostering strong client relationships

  • Reduced processing time for patient records by 20% through system improvements

  • Achieved a 100% compliance rate during internal audits of records, demonstrating a thorough

    understanding of regulatory requirements

  • Streamlined the retrieval system, resulting in a 15% increase in operational efficiency and faster

    access for service providers

  • Developed and implemented training for staff on new information privacy regulations, improving

    overall team performance and reducing errors

  • Initiated a successful project to digitize archived paper records, cutting storage costs by 25%

  • Ensured compliance with privacy laws, resulting in zero (0%) data breaches

  • Increased satisfaction by streamlining the process by reducing wait times for requests by 30%

  • Was awarded Employee of the Month for exceptional contributions to accuracy and security 

   

TECHNICAL SKILLS:

Windows and macOS: Microsoft 365/Office 365 (M365/O365): Excel, Word, PowerPoint Analytical Approach to Troubleshooting IT Issues
Hardware & Software Diagnostics; Technical Support & Issue Resolution
Methodical Problem-Solving Techniques to Troubleshoot Network Connectivity

CERTIFICATIONS:
Certified in Dealing with People of Determination (People with Disabilities)

Completed Psychology and Creative Problem-Solving Courses at University and Post- Graduate Levels on how to be mindful when dealing with people with different personalities

KEY QUALIFICATIONS:

• Over ten (10) years of progressive and diversified customer service and information systems experience in schools, training companies and financial organizations

• Diversified experience in education and training is complemented by administration, documentation, and technical support

• Strong interpersonal skills, result-oriented, dedicated to cost-effective business solutions and committed to customer satisfaction

  ADDITIONAL INFORMATION:

• Multilingual: English, Urdu, Hindi, Punjabi, and Sindhi

• Willing to Relocate: Open to opportunities in different locations

• Flexible to Work on-premises, from Home, from Anywhere

• Passionate About Travel – Enjoys exploring new cultures and experiences