aisxxxxxx - ITSS/It Support Specialist/ Tech Support Engineer/ IT Manag Job Profile in Darien, IL

ü  ITSS Specialist with a solid background of over 3 years, adept at resolving intricate technical issues and providing outstanding customer support.

ü  Proficient in resolving complex technical issues and providing exceptional customer support

ü  Skilled in remote software troubleshooting using tools like Remote Desktop Connection, LANDesk Management Console, SCCM, and TeamViewer

ü  Proficient in swiftly resolving end-user issues spanning Outlook, network, hardware, software, and applications

ü  Expertise in leveraging ServiceNow reporting and analytics for monitoring service performance and driving continuous improvement initiatives

ü  Well-versed in incident management and ticketing systems, ensuring compliance with SLAs

ü  Demonstrated proficiency in Microsoft Office 365, diverse operating systems, and networking technologies

ü  Experienced in troubleshooting VPN connectivity issues and Active Directory management

ü  Proficient in maintaining comprehensive documentation of infrastructure configurations and procedures

ü  Skilled in administering Windows and Linux server environments, including installation, configuration, and performance monitoring

ü  Highly motivated and dependable professional dedicated to delivering effective solutions