Fraxxxxxx - IT Helpdesk Support Job Profile in Boston, MA

ZIP code:2121, Boston, MA

My Roles and Responsibilities

Alberta Health Services

IT Client Support 05/2024 - Present

Provided frontline technical support to clients, addressing inquiries and resolving concerns efficiently

Create around 20-30 tickets per day, with an all-time average resolve rate of 70%

Assisted in the installation, configuration, and maintenance of software applications, ensuring compatibility and optimal performance

across AHS systems

Richlu Manufacturing

Software Quality Assurance Analyst 05/2022 - 09/2022

Performance tested a new inventory program before the company transitioned over

Tested functionality, performance and compliance of each product against design specific actions to maintain strong development

standards and high customer satisfaction

Prepared defect reports summarizing findings from testing activities

Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions

Kumon Learning Centre

Tutor & Grader 02/2018 - 12/2024

Utilized various learning strategies to assist students in grasping concepts

Evaluated classwork and offered guidance with homework to promote better understanding of assignments

Resulted in improvement of hundreds of students academic standings

My Skill Set

My Qualifications and Preferences

Job Type:	IT Job
Work Authorization:	US Citizen
Employment:	Corp-Corp, W2-Permanent, W2-Contract, Contract to Hire, Full Time, Hybrid
Job Location:	Boston, MA
Qualification:	Graduate
Industry:	IT Software / Services

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