Rosxxxxxx - It Help Desk Job Profile in East Elmhurst, NY

I am an IT Help Desk professional with hands-on experience providing technical support in fast-paced environments. Skilled in troubleshooting Windows 10/11 systems, managing Active Directory accounts, and assisting with Windows Server administration, I bring a solid foundation in desktop, network, and user support. My expertise includes: Technical Troubleshooting – Resolving hardware, software, login, and connectivity issues. Active Directory & Server Support – Managing users, groups, and permissions, with experience in server setup and maintenance. Networking Knowledge – Supporting VPN, Wi-Fi, switches, and printer connectivity. Help Desk & Ticketing Systems – Tracking, documenting, and resolving IT issues within SLA targets. End-User Support & Onboarding – Installing hardware/software, imaging systems, and guiding users step-by-step through solutions. I am passionate about combining technical knowledge with customer service to deliver smooth IT operations. Every ticket is an opportunity to solve problems, improve systems, and help users stay productive.