Zarxxxxxx - Front Desk Hostess Job Profile in Parcel Return Service, DC

Customer Service Representative
As a Customer Service Representative at George Town University's Gym, I served as the first point of contact for clients, providing prompt, courteous, and solution-focused assistance. I effectively managed a high volume of calls and emails, resolved customer inquiries, and maintained detailed records using CRM software. My role required active listening, empathy, and strong problem-solving skills to ensure customer satisfaction and loyalty. I consistently exceeded performance metrics such as response time, customer satisfaction scores, and issue resolution efficiency.

Office Assistant
In my role as an Office Assistant at transport department in George Town University, I supported daily administrative operations to ensure a smooth and organized workplace. My responsibilities included managing schedules, handling correspondence, maintaining filing systems, and preparing reports. I collaborated closely with team members and management to coordinate meetings, track inventory, and support internal communications. This position strengthened my organizational skills, attention to detail, and ability to multitask in a fast-paced environment.

Compliance Associate
As a Compliance Associate at Systems LTD, I was responsible for supporting internal audits and ensuring adherence to regulatory standards and company policies. I conducted document reviews, compiled compliance reports, and assisted in the implementation of risk mitigation strategies. I worked closely with cross-functional teams to identify gaps, update procedures, and enhance compliance frameworks. My work contributed to improved operational transparency and regulatory alignment, reflecting my strong analytical mindset and commitment to ethical standards.