The Chapman Group Careers in Columbia, MD

The Chapman Group partners with B2B sales and account management organizations to identify and solve sales, account management, and customer experience management (CEM) challenges resulting in stronger relationships, increased revenues, and higher margins for suppliers as well as our customers. Our LoyaltyProfessional™ Voice of Customer (VoC) solution is designed to support a client’s need to gain and then act on critical field-level customer facts and insights. Our solution includes: measuring feedback of B2B customer relationships capturing important data (customer facts / insights) through a unique electronic survey approach ensuring customer data integrity utilizing our Loyalty Index methodology and expert consulting provided by our LoyaltyProfessional™ team mining of data to highlight trends and key discoveries analytical intelligence (reporting) on next actions for organizational success; The Chapman Group’s Prescription for Success Our clients, national and global,