Smg Service Management Group Careers in Kansas City, MO

SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and senior executive levels. SMG has developed a proprietary suite of research services combining world-class technology with unmatched industry expertise. Each year, the firm evaluates over 90 million customer experiences in 85 countries and 40 languages for over 300 brands. Specialties Customer Loyalty, Employee Loyalty, Customer Experience, Business Insights