About Putting America Back to Work
The ESETSTA Virtual Call Center, centrally located in Northeast Ohio, is 100% client focused. We have created a beyond the call environment designed to bring about repeat business to our Fortune 500 Clients. Our client base consists of AT &T | Carnival Cruise | Triple AAA | Disney Resorts | Sprint | Turbo Tax | Amazon and several more. There's "No Hard Calls" "No Direct Sales" No Solicitation." Our mission is critical to providing the highest levels of quality, standards of excellence and unsurpassed customer service. Performance Training and Quality Monitoring Each Customer Service Professional is trained to learn our fortune 500 clients culture and cor performance objectives. Our Quality Assurance staff is key to assuring that each representative is passionate at meeting the high standards put in place to meet customer expectations. Q A Monitoring is conducted daily and comprised into a detail report and delivered to clients who desire to keep track of daily performance and quality s
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