Pivotal Connection Careers in San Diego, CA

Pivotal Connection (www.pivotalconnection.com), is a customer contact sales/service brokerage and consultation firm serving a large range of vertical markets including Cable/Satellite TV, Entertainment, Gaming, Real Estate, Insurance, Political Campaigns, Non-Profit, Consumer Products and Consumer Retail in both Business to Business and Business to Consumer applications. Key areas of consulting and outsourcing expertise include: Inbound Call Center planning, development and launch Outbound Sales Center planning, development and launch Provide outsourcing options for B2B and B2C inbound/outbound call center support Quality Assurance planning and implementation Interactive Voice response (IVR) planning and implementation Planning and implementation of Call Center Key Performance Indicators (KPI) and Service Level Agreements (SLA). Inbound/Outbound Call Center “Check Ups” and “Tune Ups” Broadcast Messaging and E-Mail Marketing Specialties Call Center Outsourcing, Call Cent