About IBEX Global

Responsibilities are as follows: Interacts with Exempt and Non-Exempt employees (Operations, Training, Recruitment, Quality Assurance, Information Technology, Workforce, etc.) on a daily basis to ensure a successful partnership with all functions as it relates to Human Resources concerns. Addresses external requests associated with legal entities such as the Department of Labor, EEOC, Unemployment Commission, and other government agencies including representing the company at applicable hearings when requested. Assists Operations in ensuring safety policies and procedures are in place at the respective locations to ensure and safe work environment. Completes, manages and submits reports, summaries and documented metrics as directed by Human Resources Management. Manages Leaves of Absences (LOAs) including, personal LOA, ADAAA, FMLA, Military and other leaves as applicable. Partners with site management to ensure consistent administration of compensation items affecting the employee population such as new hires, promotions, transfers, demotions and terminations. Ensures adherence to all state and local Wage and Hour Regulations and remains current on any changes therein. Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations. Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required. Assists Operations in promoting and coordinating employee activities, special events/programs which develop teamwork, aid in retention, and creates a positive work environment. Provides coaching and direction to managers in all coaching to success efforts including but not limited to verbal conversations, corrective actions and separation of employment practices. Participates in staff meetings on weekly/monthly basis and ensures transparent and accurate distribution of all HR related communication. Designs and implements training and development opportunities specifically related to human resources topics as requested by the Site Director or senior management. Coordinates all new hire documentation, including but not limited to Form I-9, personnel action forms, and federal and local tax forms. Partners with the Recruiting function to ensure legal compliance in all hiring practices Oversees all administrative tasks related to the HR function including but