Eliant is a 30-year old San Clemente, CA-based firm dedicated to helping client firms create new sales from customers’ referrals. Eliant’s proprietary process assists consumer-driven firms in systematically delivering a “WOW!†purchase and ownership experience to every customer, thereby turning delighted customers into referral generators. Over the last few years, Eliant has provided international customer experience monitoring and consulting services for over 600 home builders across the U.S., Canada, and the Middle East including Ryland, Brookfield, Emaar, Richmond American, Shea, and most of the BUILDER 25 firms. Eliant has also provided customer experience management services for BMW, Toyota, Fidelity National Title Group, Real Estate Temps, General Foods, Kellogg, IBM, Beckman Instruments, and many other consumer-oriented organizations. Specialties Customer satisfaction, Eliant Certification, Surveys, Homebuyer Satisfaction, Customer Experience, Homebuyer Referrals, Homebu