Callrevu Llc Careers in Lutherville Timonium, MD

CallRevu is a client relations and profit saving service that sends alerts and daily reports whenever a call is mishandled, so dealers can help customers before it’s too late. The largest profit leak in a dealership is the phone system. Countless sales are lost, customers are mishandled, and CSI issues go unresolved. CallRevu is an integrated solution to improve these Profit Leaks. CallRevu’s Profit Saver System is used by many of the most successful and fastest growing dealerships in the United States. Created in 2006, CallRevu has centers across the US, working 24/7 monitoring calls and summarizing incoming calls. Operations are centered in Baltimore, Maryland. 1) Trained staff monitors and reviews all sales and service calls. 2) Daily Report is sent to clients summarizing previous day calls with recommended action items and highlighted issues. 3) Live alerts sent for "Real Time" action. Specialties Call Tracking, Call Monitoring, Phone Skills Training, Call Center Metrics