Bay Bridge Decision Technologies Careers in Annapolis, MD

Bay Bridge Decision Technologies has developed CenterBridge™, an agent capacity planning and analysis platform designed for contact centers. Heavy on analytic capability, CenterBridge is a robust and flexible technology designed to plan and optimize center resources and performance—to get the right number of representatives, in the right place, at the right time, to deliver exceptional service. Planners within your organization will develop weekly, monthly, annual, and multi-year planning scenarios for inbound phone, outbound phone, email, IM, casework and processing across the entire enterprise, including multiple sites across geographical regions. www.BayBridgeTech.com @BayBridgeTech Specialties Contact Center Strategic Planning, Forecasting, What if scenarios, Hiring Plans, Staff Plans, Capacity Plans, Outsourcing, Multi Skill, Back Office, Case Work, Email, Inbound, Outbound, IM / Chat