Anthracite Group Careers in Reston, VA

Anthracite Group provides a service plan that provides the same coverage as Cisco SMARTnet at up to a 50% discount. The Anthracite Group Intelligent Service Plan provides advanced hardware replacement, access to Cisco’s Technical Assistance Center, and software updates for all Cisco products. All contracts are fully underwritten by AmTrust Financial Services, a major warranty insurer with an A.M. Best financial rating of “Excellent.” Anthracite provides a single point of contact for all Cisco vendor support needs. Just as with SMARTnet, cases can be created through either a telephone help line or an online ticketing system, and can be tracked from creation to resolution. Anthracite Group’s service contracts were designed to provide a direct equivalent to vendor service contracts, leveraging data analytics and strategic partnerships to avoid the pitfalls of other third party providers. AmTrust underwrites the contract at a fixed rate, absorbing the risk of any fluctuation in ser